Return Policies

REFUNDS AND EXCHANGES

We’re sorry to hear you need to return your item(s), but we’ll be happy to help! Please contact us to initiate that return. You have seven (7) days upon receiving the item(s) to return your order, provided all items still have their brand tags on,unwashed and unused condition, and undamaged packaging together with its original receipt. This is valid for online store credit or a product exchange.

Gift certificates, pre-selling / clearance / sale items, personalized products, and custom made orders are non-refundable.

IMPORTANT: Send us an email and include your Customer ID Number ( found at the top right hand corner of your Order Confirmation Receipt ) regarding this matter to receive instructions and a Return Merchandise Authorization (RMA) number. Only returns and exchanges with RMA numbers will be entertained.

Once we receive your item(s), it will be inspected and assessed promptly. We aim to process any returns within 7 business days.

Shipping fee is non-refundable. A 10% restocking fee is charged for all returns. No restocking fee applied to exchanges.

Please note that all costs associated with returning your purchased item(s) to us are your responsibility. Make sure to properly package the goods to avoid damage. We strongly recommend you to use a reliable courier company with parcel tracking services.

All authorized returns and exchanges should be sent to:

Samatta Showroom

108 Raha Sulayman Bldg. Benavidez St. Legaspi Village, Makati City

Please feel free to contact us at customerservice@samattaleather.com.

 

CANCELLATION OF ORDER

Yes, you may cancel your order as long as it has not been processed.

SCHEDULE OF CANCELLATION

• Orders placed on weekday mornings ( Monday – Friday) maybe cancelled on or before 1pm of the same day of purchase.
• Orders placed beyond 1pm on weekdays (except Fridays) maybe cancelled before 1 pm the following day.
• Orders placed on Friday afternoons (beyond 1pm), on Holidays, and on weekends (Saturdays / Sundays ) maybe cancelled before 1pm of the following business day.

Beyond this, you may no longer cancel your order and withdraw the payment made.